Help

The address below reaches us directly. Under it are the four things that account for nearly every message we get, each with something you can do now.

Email us

[email protected]. We read everything that arrives there.

If money is involved, tell us the email address you paid with. It is the one thing we cannot work out for ourselves and it is usually the whole answer.

There is no contact form, on purpose. A form can fail quietly and leave you believing a message was sent; an email sits in your own sent items, where you can chase it.

The sign-in code has not arrived

Check your junk folder and mark the message as safe, so the next one lands in your inbox. Then ask for another from the sign-in screen: only the newest code works, so if you have asked twice, use the second one.

There is no password to reset. Signing in is the code and nothing else.

You paid and the pack is still locked

Bought on this website. We email an unlock code to the address on the payment. Sign in at app.sitwise.uk with any email address, open the Account screen and enter the code there. It does not matter which address you paid with, and it does not have to be the one you sign in with.

Bought inside the app. Open the Account screen on the phone you bought it on and choose Restore purchases.

If the code never arrived, the likely reason is that a PayPal receipt carries whatever address that PayPal account is registered on, which for a lot of people is an old one. Email us from any address, tell us the one on the payment, and we will send the code where you can read it.

Using one account on more than one device

A pack is unlocked by your account, not by the device you bought it on. Sign in with the same email address on a phone, a tablet or a computer and the pack is there.

One account opens paid papers on six devices at a time, counted by when you last signed in on each. Sign in on a seventh and the device you signed in on longest ago stops opening paid papers; signing in again on that device brings it straight back. Free sample papers are never affected.

A question looks wrong to you

Please tell us. Every question in Sitwise is written for Sitwise rather than copied from a past paper, so a wrong answer, a key that could be two answers or an explanation that does not teach the method is our fault and we want to fix it for everybody.

Send the pack, the paper, and a few words of the question so we can find it. We would rather read ten reports that turn out to be fine than miss the one that is not.

Changing the email address a pack is on

Email us from either address and tell us the other one. Packs are attached to an address, so this is done by hand rather than from a screen.

Refunds

See refunds. In short: if a pack is not what you expected, tell us and we will refund you.

Deleting your account

From the Account screen in the app, or see deleting your account. It removes the account, every practice result and any pack bought on it, and it cannot be undone.

Who we are

Tryel Limited, a company registered in England and Wales, company number 17561598. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Contact: [email protected].